Privacy Policy


Effective Date: March 18th, 2025

At NS Innovations LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our VoIP phone services, including the SMS functionality provided via 10-Digit Long Code (10DLC). By using our services, you consent to the terms outlined in this policy. If you do not agree with this policy, please refrain from using our services.


When you use our VoIP services, including SMS, we may collect the following personal data:

  1. Phone Number: Required to enable VoIP calling and SMS functionality.
  2. Account Information: Includes your name, billing address, email address, and payment details.
  3. Message Content: If you send or receive SMS or MMS messages via our VoIP platform, we may temporarily store the content of these messages.
  4. Call and Message Logs: Information about the calls and messages made through your VoIP service, including timestamps, duration, and recipient phone numbers.
  5. Device Information: Data about the devices used to access our services, such as IP addresses, operating system details, and device identifiers.
  6. Location Data (if applicable): If required for certain services (e.g., for location-based services or emergency calls).


We use the personal information we collect for the following purposes:

  1. VoIP Service Delivery: To provide voice calling, SMS, and MMS services, including message delivery and call handling.
  2. Customer Support: To resolve any issues or inquiries regarding your account, services, or technical support.
  3. Billing and Account Management: To manage your account, process payments, and send invoices or receipts.
  4. Service Improvement: To improve our VoIP and SMS services, security, and user experience.


By using our VoIP services, you provide explicit consent to receive SMS and MMS messages via 10DLC, including transactional messages (e.g., billing updates, service alerts) and marketing communications (if you opt-in).

  1. Opt-In Process: You will opt in to receive SMS messages when you register for our service or activate SMS functionality.
  2. Message Frequency: You may receive messages related to your account, service updates, billing reminders, and promotions. Message frequency will vary depending on your interactions with our services.
  3. Opt-Out Process: You can opt-out of receiving SMS and MMS messages at any time by replying STOP to any message you receive. After opting out, you will no longer receive marketing messages unless you opt back in.


We may share your personal information with third-party service providers who assist in the operation of our VoIP services, including:

  1. SMS Gateway Providers: To route and deliver SMS and MMS messages through 10DLC.
  2. Cloud Providers: For hosting and storing data related to our services.
  3. Analytics and Monitoring Providers: To help us improve service quality and security.
  4. Payment Processors: For processing billing and payments.

These third parties are contractually obligated to handle your personal information securely and use it only to provide services related to your VoIP or SMS functionality. We do not sell your personal information to third parties.


We implement a variety of security measures to safeguard your personal data, including encryption, firewalls, and secure data storage protocols. While we take all reasonable steps to protect your information, no method of transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.


As a user of our VoIP and SMS services, you have the following rights:

  1. Access and Correction: You can access and update your personal data, including your contact details and account information.
  2. Opt-Out of SMS Messages: You can opt-out of receiving promotional messages at any time by replying STOP to any SMS message you receive. You may still receive transactional messages (e.g., billing alerts or service notifications).
  3. Data Deletion: You have the right to request the deletion of your personal information, subject to any legal or regulatory requirements for retaining data.
  4. Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format, where applicable.

To exercise these rights, please contact us at support@nsinnovations.net.


We comply with all relevant laws and regulations, including:

  1. Telephone Consumer Protection Act (TCPA): Ensuring compliance with rules governing SMS and MMS messaging, including obtaining proper consent before sending marketing messages.
  2. General Data Protection Regulation (GDPR): If you are located in the European Union, we comply with GDPR regarding the processing of your personal data.
  3. California Consumer Privacy Act (CCPA): If you are a California resident, you have the right to access, delete, and opt out of the sale of your personal data.


We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we handle your data. Any changes will be posted on this page with an updated Effective Date. Please review this policy periodically to stay informed about how we protect your data.


If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

 NS Innovations LLC

 1063 Chestnut Level Rd,

 Quarryville PA 17566

 sales@nsinnovations.net

 717-955-6444